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Roadside assistance
Call: 80001222 or Email gigrsa@europ-assistance.com
Submit claims
Click here for claims submission.
Medical customer service
Call +971 800 2926
Pharmacy approvals
Mail us at pbm@gig-gulf.com or Call +97145074050
Teleconsultation
For Sales
Please call +971800292 or check website: GIG Home
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Explore Your Plans
Before You Submit Your Claim
- Get it signed: Claim form must be signed & stamped by you and your doctor
- Attach bills: Include invoices with receipts or paid stamps
- Add medical proof: Reports, lab tests, scans, and referral letters (if applicable)
Keep Your Documents Safe
- Save copies of all submitted documents
- Keep them for at least 12 months (we may request them later)
Before You Submit Your Claim
- Get it signed: Claim form must be signed & stamped by you and your doctor
- Attach bills: Include invoices with receipts or paid stamps
- Add medical proof: Reports, lab tests, scans, and referral letters (if applicable)
Keep Your Documents Safe
- Save copies of all submitted documents
- Keep them for at least 12 months (we may request them later)
After an Accident
- Report the incident to the police immediately
- Obtain your official police report
Submit Your Claim
- Notify GIG as soon as possible
- A police report is mandatory for processing
After an Accident
- Report the incident to the police immediately
- Obtain your official police report
Submit Your Claim
- Notify GIG as soon as possible
- A police report is mandatory for processing
After an incident
- Minimize damage: Take immediate steps to reduce further loss
- Collect evidence: Gather all proof of the incident and damages
In case of theft
- Report to police: Obtain an official report listing stolen items
Claim valuation requirements
- Retain damaged items: Needed for inspection if required
- Save documents: Keep all evidence and receipts for your claim
After an incident
- Minimize damage: Take immediate steps to reduce further loss
- Collect evidence: Gather all proof of the incident and damages
In case of theft
- Report to police: Obtain an official report listing stolen items
Claim valuation requirements
- Retain damaged items: Needed for inspection if required
- Save documents: Keep all evidence and receipts for your claim
Medical Emergency
- Call +971 44294003 immediately
- Confirm coverage with provider
Theft
- Get police report at destination stating incident and stolen items
- List all stolen items
Baggage Delay
- Get airline letter/report
- Confirm delivery date/time
Contact Claims
Medical Emergency
- Call +971 44294003 immediately
- Confirm coverage with provider
Theft
- Get police report at destination
- List all stolen items
Baggage Delay
- Get airline letter/report
- Confirm delivery date/time
Contact Claims
Documents required
Policy and membership no.
Find you policy and membership no. on your registered E-mail address.
Completed Claim form
The claim form has to be stamped and signed by the treating practitioner and by you.
Invoices related to claim
Invoices should be attached with receipts/ paid stamps.
Supporting documents
Supporting documents might include medical reports, laboratory test results, ultrasound reports, and referral letters.
What to expect After submitting your claim
Email and SMS
You will receive the reference claim no. by Email and SMS
Notify
We will notify you at every stage of your claim journey.
Duration
Bank transfer claims are settled in 10 working days.
Documents required
Police report / reference number
A police report is an official document issued by the police after an accident, containing a unique reference number used to track your claim. You receive it directly from the police when you file the report.
Copy of driver's license
Driver’s License is your official document authorizing you to drive, containing a unique license number, found on the license card issued by the authorities.
Car registration card
Car Registration Card is the official document proving vehicle ownership, containing the registration number, found on the card issued by the traffic authorities.
What to expect After submitting your claim
SMS and Email
You will receive the reference claim no. by SMS and email
Documents required
Claim form
Official document to report home damage or loss to GIG for processing your claim.
Photos
Capture damaged areas, affected items, and evidence to help GIG assess and process your home claim quickly.
Supporting documents
These may include receipts, invoices, ownership proofs, repair estimates, police reports (for theft), and any evidence validating the damage or loss.
What to expect After submitting your claim
Email and SMS
You will receive the reference claim no. by SMS
Documents required
Policy & membership number
Unique number identifying your travel insurance policy and membership.
Medical reports
Medical reports must be attested by the hospital/doctor for claim processing.
All related invoices
Receipts, boarding passes, police reports, airline letters, passport copies, prescriptions, and policy proof.
Proof of residence
Provide valid proof of residence confirming your current address for verification purposes.
Police report ( in case of theft )
In case of theft, you should provide a written proof from the Police at your destination stating the incident and the stolen items.
Supporting documents to prove your loss
Submit all required medical, travel, and baggage documents with valid receipts attested by authorities.
What to expect After submitting your claim
Email and SMS
You will receive the reference claim no. by SMS
| Benefits (in AED) | Comprehensive -Agency | Comprehensive -GIG Garage | Third Party |
|---|---|---|---|
| Loss or damage to the insured vehicle | No | ||
| Third party liability- Bodily injury | |||
| Third party property damage | 5 Million | 3.5 Million | 3.5 Million |
| Legal liability extended to include family members as Third Party | |||
| Storm, Floods, Riots and Strikes | No | ||
| Personal injury cover | 20,000 AED | 20,000 AED | No |
| Emergency medial expenses | 6,000 AED | 3,500 AED | No |
| Personal belongings | 4,000 AED | 4,000 AED | No |
| Oman Cover | Optional | ||
| Off road cover | No | ||
| Maximum agency repair period | 5 years | Optional up to 5 years | No |
| Guaranteed repairs | No | ||
| Back to invoice on total loss | 24 months from first registration | 6months from first registration | No |
| Waiver of excess windscreen damage | Below 5,000 AED | No | |
| Personal accident - driver | 350,000 AED | 200,000 AED | 200,000 AED |
| Personal accident - passengers | 200,000 AED | 200,000 AED | 200,000 AED |
| Personal accident - passengers | Up to 1,500 AED | Optional up to 7 days | No |
| 24 hour accident and breakdown recovery | No | ||
| 24 hour accident and breakdown recovery | - | - | No |
| Pickup & delivery (Claims Service) | |||
| Claims single point of contact | No | No |
What people say about us?
Frequently asked questions
What is the best car insurance in the UAE for daily drivers and families?
The best car insurance in the UAE depends on your driving needs and lifestyle. GIG Gulf offers comprehensive car insurance that covers accidents, theft, and third-party damages, plus optional add-ons like agency repair and personal accident benefits. Whether you drive in Dubai, Abu Dhabi, or Sharjah, GIG ensures complete protection for your car and peace of mind for your family.Learn more about our car insurance plans.
Manage Policy
Submit claims
Claim online with ease.
Submit claims
Claim online with ease.
